Delivery and returns

This page details the shipping, return and refund conditions applicable to orders placed on legardetempsboutique.com.

Shipping

Orders are prepared and shipped within 2 business days of receiving payment. Shipments are handled by La Poste, both in France and internationally.

Small items such as glasses, rods, axles, or springs are sent by letter. Larger items and watches are shipped via tracked parcel.

Group delivery

You can order several items at once: shipping costs are automatically grouped in the basket, regardless of the number of items.

Time limits and destinations

France: generally 2 to 4 working days after dispatch.
European Union: 4 to 8 working days.
Rest of the world: 7 to 20 working days depending on the destination.

These delivery times are those provided by La Poste. They are indicative and cannot be guaranteed.

Customs outside the European Union

For destinations outside the European Union, customs duties, taxes, or processing fees may apply upon arrival. These are the responsibility of the recipient and are not included in the price paid on the website.

Returns

France: Returns accepted within 30 days of receipt.
International : Returns accepted within 14 days of receipt.

The item must be returned complete, in its original condition, and in its packaging if it had any.

How to proceed

Please contact us before returning any item, either via the contact form or at legardetemps@outlook.fr, specifying your order number and the reason for the return. We will then provide you with the return address and instructions.

Return shipping costs

The buyer is responsible for return shipping costs. The initial shipping costs will be deducted from the refund.

Refund

The refund will be processed within 14 days of receiving and inspecting the returned item. It will be issued to the original payment method used for the order.

Non-compliant or damaged item

If the item you receive does not match its description or arrives damaged, please contact us immediately. In this case, the return and refund will be entirely at our expense.

Exchanges

If an item arrives damaged or does not match its description, we will send you a replacement free of charge, subject to availability. Contact us describing the problem, and if possible, include photos. If the item is no longer available, we will issue a refund.

Contact us

LeGardeTemps, Léo Rezé
legardetemps@outlook.fr